> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Track chatbot performance, conversation volume, and customer satisfaction.

The analytics dashboard gives you visibility into how your agent is performing.

## Key metrics

| Metric                 | Description                                |
| ---------------------- | ------------------------------------------ |
| **AI chats**           | Total conversations handled by the agent   |
| **Avg. response time** | How quickly the agent responds             |
| **Satisfaction score** | Based on visitor feedback (thumbs up/down) |
| **Email drafts**       | Number of AI-drafted email responses       |

## Analytics levels

The depth of analytics depends on your plan:

| Plan     | Level                                                       |
| -------- | ----------------------------------------------------------- |
| Starter  | Basic — key metrics and conversation counts                 |
| Pro      | Advanced — detailed breakdowns, topic analysis              |
| Business | Advanced + Export — everything in Pro, plus CSV/JSON export |

## Activity timeline

The dashboard includes a timeline of recent conversations. Click any conversation to see the full chat history, including:

* Visitor messages and agent responses
* Timestamp for each message
* Satisfaction rating (if provided)

## Improving performance

Use analytics to identify gaps:

1. Filter for low-satisfaction conversations
2. Review the agent's responses — was the answer wrong, unclear, or missing?
3. Add or update [knowledge items](/user-guide/chatbot/data-sources) to address the gap
4. Re-test using the [Widget preview](/user-guide/chatbot/playground) in your agent editor