> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Departments

> Group agents into departments so the agents page reads like an org chart.

Departments are a lightweight grouping concept for organising agents on the **Meine Agents** page. Each agent can belong to one department (or none).

<Info>
  Departments are workspace-wide and shared across all agents. They don't affect permissions, billing, or chat routing — they're purely an organisational layer.
</Info>

## Why use departments

* **Quick scanning** — agents grouped by department render as separate sections on the agents page, so a Sales rep can find their bots without sifting through Support, HR, and Finance.
* **Role clarity** — pairing a department (*Sales*) with a role title (*Shopify Advisor*) makes the agent's purpose obvious to teammates who didn't set it up.
* **Future scope** — department-scoped permissions and routing are on the roadmap; agents already tagged today won't need re-classification.

## Set the department on an agent

1. Open the agent's detail page.
2. Go to the **Setup** tab → **Identität** card.
3. Click the **Abteilung** field. Type to filter existing departments, or type a new name to create one.
4. Hit **Änderungen speichern** in the header.

The dropdown lists every department on the account. Selecting a new name creates the department on the spot (no separate "manage departments" admin screen — they're created lazily).

## Default departments

When you first land in InboxMate, three department suggestions are pre-seeded:

* **Sales** — agents that handle pre-purchase questions, product recommendations, demos.
* **Support** — post-purchase agents (orders, returns, technical help).
* **Operations** — internal-facing agents (HR, finance, ops automations).

You're not forced to use them. Type any name and the dropdown will offer to create that instead.

## Renaming or removing a department

There's no rename UI today. To effectively rename, set every agent in the old department to the new name — the old name disappears from the dropdown once no agent references it.

To unset, click the **×** on the department chip in the Setup tab.

## How agents render

On the **Meine Agents** page, agents grouped by department appear as collapsible sections:

```
Sales (3)
  • Shopify Advisor
  • Demo Booker
  • Catalog Q&A

Support (2)
  • Order Tracking
  • Returns Helper

Ohne Abteilung (1)
  • Test Agent
```

Agents without a department land in the **Ohne Abteilung** group at the bottom.

## Working with Pam

The [Builder assistant](/user-guide/chatbot/builder-assistant) reads the department alongside the role title when deciding what improvements to suggest. A *Sales · Shopify Advisor* gets different prompt advice than a *Support · Returns Helper*, even with the same surface settings.