> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Your chatbot is already set up

> What is already done, what you can change yourself, and what you should leave alone.

Your chatbot is already running on your website. There is nothing to create.

<Warning>
  Do **not** create a new agent. You would end up with two, and the new one would be empty.
</Warning>

## Finding your chatbot

1. Sign in at [app.psquared.dev](https://app.psquared.dev)
2. Click **Meine Agenten** in the left menu
3. Click your agent — it carries the name of your shop

At the top you see a row of tabs. You need three of them.

| Tab                | What you need it for                                        |
| ------------------ | ----------------------------------------------------------- |
| **Setup**          | What the chatbot knows and how it answers                   |
| **Widget**         | How it looks. Switch on the preview at the bottom to try it |
| **Konversationen** | What visitors actually asked                                |

<Frame caption="The app menu on the left, your agent's tabs on top, Save and Publish top right.">
  <img src="https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?fit=max&auto=format&n=c038_eE0cAUVi0aD&q=85&s=5feedd2f95c9f5e4d5422971fcd753bd" alt="Agent page with app menu and tabs" width="3360" height="2000" data-path="images/chatbot/agent-uebersicht.png" />
</Frame>

## What you can change yourself

* **Greeting** — the first line in the chat window
* **Quick replies** — the clickable cards below it
* **Knowledge** — your opening hours, prices, shipping rules
* **Instructions** — how the chatbot speaks and what it must not say
* **Colour and icon**

Instructions and knowledge take effect immediately. Appearance needs one extra click — see [Deploy](/user-guide/chatbot/deploy).

## What you should leave alone

<Warning>
  Do not touch these three. If they are wrong, your chatbot disappears from the website.

  * **Whitelisted domains** in the **Veröffentlichen** tab
  * **Page visibility** in the **Veröffentlichen** tab
  * The **embed code** in your shop

  If something needs changing there, tell the agency that set the chatbot up.
</Warning>

## You cannot break anything

Every change is recorded in the **Verlauf** tab with date and name. The most recent change per field can be reverted with one click. See [History & revert](/user-guide/chatbot/history).

## Seven words that keep coming up

| Word                             | Meaning                                                                   |
| -------------------------------- | ------------------------------------------------------------------------- |
| **Agent**                        | Your chatbot. An account can hold several; you have one                   |
| **Anweisungen** (instructions)   | The text that decides how the chatbot speaks and what it must not say     |
| **Wissen** (knowledge)           | Your facts: opening hours, shipping, products. It answers from these only |
| **Wissenseintrag**               | A single text in the knowledge base, with a title                         |
| **Schnellantwort** (quick reply) | A clickable card below the greeting                                       |
| **Widget**                       | The chat window on your website                                           |
| **Veröffentlichen** (publish)    | The click that pushes an appearance change to your website                |

## When you are stuck

Contact **your agency** if the chatbot no longer appears on the website, or does not answer at all.

Contact **psquared** at [office@psquared.dev](mailto:office@psquared.dev) if the chatbot answers but the answers are wrong — or if you cannot find a setting.

<Tip>
  Include the visitor's question, the chatbot's answer and the time. That is enough for us to find the conversation.
</Tip>