> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent settings

> Configure your chatbot's name, system prompt, personality, and behavior.

The agent detail page is where you define who your agent is and how it behaves. Settings are split across tabs at the top of the page.

## The tabs

| Tab                 | What lives here                                                                                                         |
| ------------------- | ----------------------------------------------------------------------------------------------------------------------- |
| **Übersicht**       | Read-only summary — avatar, name, role, connected mailboxes (email agents), recent activity, behavior notes.            |
| **Setup**           | Identity (role + department), website, language picker, prompt, greeting, quick replies. The bulk of the configuration. |
| **Widget**          | Visual customisation — colour, theme, button icon, position, presence indicator. Widget agents only.                    |
| **Übergabe**        | Notification & handover settings — who gets pinged, when, and how.                                                      |
| **Veröffentlichen** | Whitelisted domains, page visibility rules, embed snippet. Widget agents only.                                          |
| **Email**           | Mailbox bindings + categorizer assignment. Email agents only.                                                           |
| **Konversationen**  | Live chat list for this agent.                                                                                          |
| **Verlauf**         | [Audit history](/user-guide/chatbot/history) of every change made to this agent.                                        |
| **Mehr**            | Holds tabs that don't fit (rarely used).                                                                                |

<Info>
  The **Builder assistant (Pam)** floating button bottom-right opens an in-app AI that knows the entire agent and can edit any of these settings via chat. See [Builder assistant](/user-guide/chatbot/builder-assistant) for what to ask her.
</Info>

## General settings (Setup tab)

| Setting              | Description                                                                                                                                                                                                  |
| -------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Name**             | Display name shown in the chat widget header                                                                                                                                                                 |
| **Rolle**            | Short job title (e.g. *Shopify Advisor*). Surfaces on the agents list and the [Builder assistant](/user-guide/chatbot/builder-assistant) uses it as context.                                                 |
| **Abteilung**        | Optional grouping label — see [Departments](/user-guide/chatbot/departments).                                                                                                                                |
| **Website**          | The domain the widget runs on. Auto-populated into the publish whitelist.                                                                                                                                    |
| **Anredeform**       | Formal *Sie* or casual *Du* for German conversations.                                                                                                                                                        |
| **Sprache**          | English only, German only, or multilingual (widget auto-picks at runtime based on visitor browser language). When set to multilingual, the greeting + quick-reply inputs switch to a per-locale tabbed view. |
| **System prompt**    | Instructions that define the agent's personality, knowledge boundaries, and response style.                                                                                                                  |
| **Greeting message** | First message visitors see when they open the chat. Widget agents only — email agents have no popup.                                                                                                         |
| **Schnellantworten** | Rich-card buttons visitors tap to start a conversation. Widget agents only.                                                                                                                                  |

## System prompt

The system prompt is a set of instructions your agent follows in every conversation. See [best practices](/getting-started/best-practices) for writing tips.

```text theme={null}
You are the customer support agent for [Company Name]. You help
visitors with questions about [topics]. Be [tone]. When you don't
know the answer, [fallback behavior].
```

<Info>
  Changes are saved and take effect immediately.
</Info>

## Quick questions

Quick questions appear as clickable suggestion chips in the chat widget. You can configure separate sets for English and German.

* Add up to 10 quick questions per language
* Keep them short (under 40 characters)
* Focus on your most common customer queries

## Handover & notifications

Each agent has its own notification settings, found under **Mitarbeiter-Übergabe** (Handover) in the agent's sidebar.

### Recipients

Pick one or more team members from your workspace as recipients. Notification emails are sent in each recipient's selected language, so a mixed EN/DE team gets the right copy automatically. The legacy single-email field is shown as a fallback if the prior recipient is no longer on the workspace.

### Per-event toggles

| Toggle                                          | Fires when                                                              |
| ----------------------------------------------- | ----------------------------------------------------------------------- |
| **Benachrichtigung bei jeder ersten Nachricht** | A visitor sends their first message in a chat                           |
| **Benachrichtigung bei jeder Nachricht**        | A visitor sends any message                                             |
| **Dringende Benachrichtigungen**                | The agent decides a situation is urgent based on its prompt             |
| **Zusammenfassung bei inaktivem Chat**          | A chat has no new visitor message for 30 minutes (one summary per chat) |

The inactive-chat summary uses an AI-generated recap of the conversation and includes any contact details the visitor shared, so you can follow up without re-reading the transcript.