> ## Documentation Index
> Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Choose which events notify you and where — in-app, email, or external systems.

InboxMate keeps you informed when things happen in your workspace: tickets change, chats start, scheduled tasks finish. Notifications are opt-in per user and per event, so you only hear about what matters to you.

## How notifications work

When something happens that might need attention, InboxMate emits an **event**. Each event can reach you through three channels:

* **In-app** — a bell-icon notification inside the app
* **Email** — delivered to your account email
* **Webhook** — HTTP POST to an endpoint you control (see [Webhooks](/developer-guide/webhooks))

You choose the channels per event under **Settings** > **Notifications**.

<Note>
  These are your **personal, workspace-wide** notification preferences. To ping a Slack or Teams channel when a *specific email category* matches, use the **Benachrichtigung senden** action inside a categorizer instead — it has its own in-app / email / Slack-Teams-webhook channels per category. See [Categorizers → Notifications](/user-guide/inbox/categorizers#notifications-in-app-email-slack-teams).
</Note>

## Available events

| Event                               | What it means                                                              |
| ----------------------------------- | -------------------------------------------------------------------------- |
| **Ticket created**                  | A new ticket is created in your workspace                                  |
| **Ticket assigned to me**           | A ticket is assigned to you personally                                     |
| **Ticket commented**                | Someone comments on a ticket you watch or own                              |
| **Ticket status changed**           | A ticket moves to a new status                                             |
| **Ticket deadline approaching**     | A ticket deadline is within 7, 3, or 1 day                                 |
| **Chat started**                    | A visitor starts a new chat with one of your agents                        |
| **Chat human handover**             | A chat asks to talk to a human                                             |
| **Email received**                  | A new inbound email arrives                                                |
| **Scheduled task completed**        | An automation finished successfully                                        |
| **Scheduled task failed**           | An automation failed and needs attention                                   |
| **New contact from website widget** | A website visitor submitted their contact details through the chat widget. |
| **New contact from inbound email**  | A new contact was created automatically from an incoming email.            |

Defaults are tuned so you get email for things that need your action (assignments, handover requests, failures) and in-app for things that are nice to know (comments, new chats).

## Changing your preferences

1. Open **Settings** > **Notifications**.
2. For each event, toggle **In-app** and/or **Email**.
3. Changes save immediately.

Preferences are per user — your teammates have their own settings.

## Language

Emails are sent in the language you selected in the app (English or German). Change the language from the language switcher in the top-right of the app; your next email will use the new language.

## Delivery log

Every notification — in-app, email, or webhook — is recorded for 30 days. Admins can see the log per webhook under **Settings** > **Webhooks** > the webhook's detail page. Failed deliveries can be replayed from there.

## Turning off notifications for a while

There is no global "mute" switch yet. To pause notifications from an event, open **Settings** > **Notifications** and disable both channels for that event. Re-enable when you're ready.