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Webhooks are currently in development. This page will be updated when the feature launches.
Webhooks will notify your systems in real-time when events occur in InboxMate.

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Planned events

EventDescription
conversation.startedA new chat conversation begins
conversation.endedA conversation is marked as resolved
message.receivedA visitor sends a message
message.sentThe agent sends a response
contact.createdA new contact is captured
escalation.requestedA visitor requests human support

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Planned payload format

{
  "event": "message.received",
  "timestamp": "2026-03-16T10:30:00Z",
  "data": {
    "conversation_id": "conv_abc123",
    "message": "What are your business hours?",
    "visitor_id": "vis_xyz789"
  }
}