What InboxMate does for your inbox
Sorts every email
Connect Outlook (or any provider via forwarding) and InboxMate categorizes incoming mail the moment it arrives — support requests, invoices, spam, whatever your business needs sorted.
Drafts replies in your voice
Using your knowledge base, the contact’s history, and your signature, InboxMate writes a reply draft for you to send, edit, or ignore.
Approve in Entscheidungen
Suggested actions — a draft reply, an archive, a category — wait in one queue. Nothing customer-facing goes out until a person approves it.
Learns and automates
Every approval and edit teaches InboxMate. Once a rule earns enough trust, graduate it to autopilot so it fires without waiting on you.
Also included
Website chatbot
InboxMate can also answer visitor questions directly on your website through a branded chat widget, trained on the same knowledge base as your inbox. Most teams set up email first and add the widget later.
How it works
1
Connect your Postfach
Sign in and go to Mein Profil → Meine Postfächer → Postfach hinzufügen. One-click OAuth for Outlook / Microsoft 365 is the fastest path and unlocks full mailbox actions (send-as-you, mirrored drafts, mirrored categories). Forwarding and SMTP/IMAP also work.
2
Confirm your categories
InboxMate reads your recent inbound mail and proposes categories that match your real traffic — or start from a business template. Pick an aggressiveness level (Vorsichtig, Standard, Aggressiv, or Anpassen) to decide how much runs automatically versus how much waits for your click.
3
Watch it sort and draft
InboxMate immediately runs the new categorizer over your recent inbox, so you see real categories and real drafts right away instead of waiting for the next email.
4
Review in Entscheidungen
Every suggested action lands in the Entscheidungen queue. Click Ja to approve, Anders to adjust it, or Ignorieren to dismiss it — each decision is also a training signal.
5
Graduate to autopilot
Approve the same kind of action a few times and InboxMate nudges you: “Ab jetzt automatisch?” Click Ja, automatisch to graduate that rule, or Weiter fragen to keep reviewing it. Customer-facing replies stay human-approved until you make that call yourself.
Next steps
Quickstart
Connect your mailbox and approve your first batch of suggestions in under 10 minutes.
Email integration
The full setup guide for Outlook OAuth, forwarding, and SMTP/IMAP.
Inbox overview
See how conversations, categories, and AI drafts show up once you’re connected.