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Documentation Index

Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt

Use this file to discover all available pages before exploring further.

The InboxMate inbox brings together chats, emails, and tickets into a single view. AI assists you by drafting responses and suggesting actions.

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Conversation list

All incoming conversations appear in your inbox, sorted by most recent activity. Each entry shows:
  • Customer name or identifier
  • Last message preview
  • Channel (chat widget, email)
  • Status (open, resolved)
  • Timestamp

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Viewing conversations

When you select a conversation, you see the full message history — including messages between the visitor and the AI agent. As an admin, you see additional information that visitors don’t:
  • Tool calls — see which tools the AI used (e.g., knowledge base search, web search) and what results they returned. Tool calls appear as expandable cards showing the tool name, status, and result.
  • Internal notes — staff-only notes that are invisible to visitors
  • Takeover status — whether the conversation is handled by AI or a human agent

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Human takeover

When the AI can’t handle a request, or when you want to personally respond, you can take over the conversation:
  1. Click Konversation übernehmen (Take over conversation) at the bottom of the chat
  2. Type your response in the reply box — it goes directly to the visitor
  3. The AI won’t respond while you have the conversation taken over
  4. Click Zurück an KI übergeben (Hand back to AI) when you’re done
During human takeover, the typing indicator is suppressed — visitors won’t see “thinking…” dots when there’s no AI response expected.

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AI-drafted responses

When a customer sends a message, InboxMate drafts a response based on your knowledge base. You can:
  • Send as-is if the draft is accurate
  • Edit the draft before sending
  • Write your own response from scratch
AI email drafts count toward your plan’s monthly limit.

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Ticket suggestions

The inbox can suggest creating tickets for complex issues that need follow-up. This feature is available on Pro and Business plans.