Conversation list
All incoming conversations appear in your inbox, sorted by most recent activity. Each entry shows:- Customer name or identifier
- Last message preview
- Channel (chat widget, email)
- Status (open, resolved)
- Timestamp
AI-drafted responses
When a customer sends a message, InboxMate drafts a response based on your knowledge base. You can:- Send as-is if the draft is accurate
- Edit the draft before sending
- Write your own response from scratch
AI email drafts count toward your plan’s monthly limit.