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Every agent comes with Pam, a built-in AI assistant that knows your agent inside-out. Open her from the agent detail page (sparkles button, bottom-right) and she will review your setup, point out what’s missing, and make changes for you on request.
Pam is per-agent: she only sees the agent whose detail page you opened her from. To work on a different agent, switch agents and open Pam again.

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What Pam can do

Pam loads your agent’s metadata on the first turn of every conversation (you’ll see “Metadaten geladen”, “Wissensquellen geprüft”, “Postfächer geprüft”, “Kategorisierer geprüft” tool cards appear), so her advice is grounded in the actual state, not guesses.

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What to ask her

Pam’s default flow. She loads context, identifies the 2–3 highest-impact issues with reasoning, and ends with “Soll ich Punkt 1/2/3 direkt umsetzen?” Reply with “ja, alle drei” and she’ll execute every change in one turn.
Generates a one-sentence opener based on your agent’s role and tone. Widget-only — email agents don’t have a popup greeting.
Rewrites the system prompt to be more specific, including identity, scope, tone, and an escalation rule. Replaces the existing prompt.
Switches formalAddress to Du and adjusts the visible copy accordingly.
Pam understands natural language — “build me three quick replies for return-policy questions”, “change the primary colour to a warmer blue”, “connect the Shopify Catalog knowledge bucket”. If she has a tool that fits, she’ll do it.

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Advisory mode vs. Action mode

Pam reads how you phrase the request:
  • Advisory (e.g. “what can I improve?”, “any tips?”) → she analyses first, lists findings, asks you to confirm before changing anything.
  • Action (e.g. “change the prompt to X”, “use Du-form”) → she just does it, no confirmation step.
This is intentional — surprises in agent config are expensive. If you want her to proceed without asking, end your request with a direct instruction (“…und setz das gleich um”).

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The Denkprozess panel

While Pam works she streams her reasoning into a collapsible “Denkprozess” block above the answer. You can expand it to see her chain-of-thought (which knowledge entries she sampled, why she picked one finding over another). It auto-collapses once she’s done thinking.

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History & revert

Every change Pam makes is recorded in the Verlauf tab of the agent with both your avatar and her avatar on the row, plus a via Builder chip. If a change wasn’t what you wanted, click ↶ Rückgängig on that row to roll it back — only the most recent change per field can be reverted, so revert from the top of the list down. See Agent history & revert for the full flow.

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Surface awareness

Pam knows the difference between widget agents (the chat popup) and email agents (Outlook / forwarding). She won’t suggest greeting tweaks or colour changes for an email agent (it has no UI to render them on), and she won’t suggest categorizer changes for a widget agent (no inbound mail to route). If your agent is brand new and has no surface configured yet, Pam will flag that as the first thing to fix.

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Limitations

  • Pam can’t delete the agent, change billing, or touch other agents. She operates within the scope of the agent whose page she was opened from.
  • For visual changes (colour, theme), she always proposes — never auto-applies — so you can preview the new look before committing.
  • Knowledge editing is link/unlink only: Pam can attach an existing bucket to the agent, but creating new buckets / scraping new pages happens on the Knowledge page.