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Departments are a lightweight grouping concept for organising agents on the Meine Agents page. Each agent can belong to one department (or none).
Departments are workspace-wide and shared across all agents. They don’t affect permissions, billing, or chat routing — they’re purely an organisational layer.

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Why use departments

  • Quick scanning — agents grouped by department render as separate sections on the agents page, so a Sales rep can find their bots without sifting through Support, HR, and Finance.
  • Role clarity — pairing a department (Sales) with a role title (Shopify Advisor) makes the agent’s purpose obvious to teammates who didn’t set it up.
  • Future scope — department-scoped permissions and routing are on the roadmap; agents already tagged today won’t need re-classification.

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Set the department on an agent

  1. Open the agent’s detail page.
  2. Go to the Setup tab → Identität card.
  3. Click the Abteilung field. Type to filter existing departments, or type a new name to create one.
  4. Hit Änderungen speichern in the header.
The dropdown lists every department on the account. Selecting a new name creates the department on the spot (no separate “manage departments” admin screen — they’re created lazily).

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Default departments

When you first land in InboxMate, three department suggestions are pre-seeded:
  • Sales — agents that handle pre-purchase questions, product recommendations, demos.
  • Support — post-purchase agents (orders, returns, technical help).
  • Operations — internal-facing agents (HR, finance, ops automations).
You’re not forced to use them. Type any name and the dropdown will offer to create that instead.

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Renaming or removing a department

There’s no rename UI today. To effectively rename, set every agent in the old department to the new name — the old name disappears from the dropdown once no agent references it. To unset, click the × on the department chip in the Setup tab.

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How agents render

On the Meine Agents page, agents grouped by department appear as collapsible sections:
Agents without a department land in the Ohne Abteilung group at the bottom.

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Working with Pam

The Builder assistant reads the department alongside the role title when deciding what improvements to suggest. A Sales · Shopify Advisor gets different prompt advice than a Support · Returns Helper, even with the same surface settings.