How contacts are collected
When a visitor provides their name, email, or other details during a chat, InboxMate captures this information and creates a contact record. You can also configure the widget to proactively request email addresses after a set number of messages.Contacts from email
Email senders are not turned into contacts automatically. A contact is created from an email only when the matching category’s action chain includes the Kontakt anlegen action — it finds or creates the contact by email address, links it to the conversation, and lets the AI auto-fill the name and role. This way you choose which kinds of senders become contacts: include the action on Kundenanfrage, leave it off Spam / Newsletter. See Kontakt anlegen for how to add it to a categorizer.Contact details
Each contact record includes:- Name
- Email address
- Conversation history
- First and last seen timestamps
Privacy and compliance
On plans with advanced compliance mode (EU) enabled, contact data handling follows stricter rules:- Data hosted in Frankfurt, AI processing in Sweden — everything stays in the EU
- Data retention controls
- Export and deletion capabilities