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Documentation Index

Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt

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InboxMate can collect and store contact information from chat conversations. The contacts feature is available on Pro and Business plans.

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How contacts are collected

When a visitor provides their name, email, or other details during a chat, InboxMate captures this information and creates a contact record. You can also configure the widget to proactively request email addresses after a set number of messages.

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Contact details

Each contact record includes:
  • Name
  • Email address
  • Conversation history
  • First and last seen timestamps

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Privacy and compliance

On plans with advanced compliance mode (EU) enabled, contact data handling follows stricter rules:
  • Data hosted in Frankfurt, AI processing in Sweden — everything stays in the EU
  • Data retention controls
  • Export and deletion capabilities
See workspace settings for compliance configuration.