Website scraping
Enter a URL and InboxMate will crawl the page and extract its content into your knowledge base.- Each scrape counts toward your plan’s monthly scrape limit
- Scrapes capture text content — not images, videos, or JavaScript-rendered content
- Re-scrape pages when content changes to keep your agent up to date
Scrape limits vary by plan: Starter (25), Pro (100), Business (500).
PDF uploads
Upload documents like product catalogs, policy documents, or technical manuals. The content is extracted and added to your knowledge base.- Supported format: PDF
- File size limits vary by plan
- Each upload counts toward your monthly PDF limit
Custom knowledge items
The most precise way to control your agent’s responses. Create focused entries for specific topics.Knowledge item types
| Type | Best for |
|---|---|
| Q&A | Specific questions with definitive answers |
| Overview | General topic summaries |
| Pricing | Product and service pricing details |
| Policy | Return, shipping, and other policies |
| Contact | Contact information and business hours |
Knowledge buckets
Knowledge items are organized into buckets (vector stores). Each agent is linked to one bucket.- Create separate buckets for different use cases or testing
- Switch an agent’s bucket to instantly change its knowledge base
- Share buckets across agents if needed