The chat widget is what your visitors interact with. Customize it to feel native to your website.
Appearance
| Setting | Description |
|---|
| Brand color | Primary color used for the chat header, send button, and widget trigger |
| Theme | Light, dark, or auto (follows the visitor’s system preference) |
| Button icon | Choose from presets (message circle, chat, help, support, bubble) or upload your own |
| Button shape | Round or square trigger button |
| Button animation | Default, bounce, slide, fade, or none |
| Position | Bottom-left or bottom-right of the screen |
Custom icon upload
You can upload your own icon for the widget trigger button:
- Go to Widget settings
- Under Button icon, select Custom
- Upload your image (PNG or SVG recommended)
The icon is stored securely and served from InboxMate’s CDN.
Greeting and presence
- Greeting message — shown when the widget opens (supports EN and DE)
- Presence indicator — shows an online status dot on the widget trigger
- Delayed messages — timed messages that appear to engage visitors who haven’t opened the chat yet (supports multi-language)
Quick questions
Predefined questions shown as clickable chips when the chat opens. Configure separate sets for English and German:
- Add up to 4 questions per language
- Keep them short (under 40 characters)
- Focus on your most common customer queries
Multi-language support
The widget automatically detects the visitor’s browser language and shows content in the matching language (English or German). This applies to:
- Greeting messages
- Quick question suggestions
- Delayed messages
- Human handover labels
- UI elements
See multi-language for details on how language detection works.
Domain whitelist
Restrict where your widget can load by specifying allowed domains. This prevents unauthorized use of your agent on other websites.
example.com
www.example.com
shop.example.com
If no domains are whitelisted, the widget will load on any site that has your embed code.
Page visibility
Control which pages show the widget using URL patterns:
- Show on pages — only display the widget on matching URLs
- Hide on pages — hide the widget on matching URLs
Branding
- Starter plans include “Powered by InboxMate” branding
- Pro plan and above can remove branding
- Business plan supports full white-label (custom branding)
