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The chat widget is what your visitors interact with. Customize it to feel native to your website.
Widget tab with the preview open

The preview is the real chatbot. The button appears at the edge of the screen, not inside the card.

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Appearance

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Custom icon upload

You can upload your own icon for the widget trigger button:
  1. Go to My AI Agent in the sidebar, click your agent, then open the Widget tab
  2. Under Button icon, select Custom
  3. Upload your image (PNG or SVG recommended)
The icon is stored securely and served from InboxMate’s CDN.

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Greeting and presence

  • Greeting message — shown when the widget opens (supports EN and DE)
  • Presence indicator — shows an online status dot on the widget trigger
  • Delayed messages — timed messages that appear to engage visitors who haven’t opened the chat yet (supports multi-language)

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Quick questions

Predefined questions shown as clickable chips when the chat opens. Configure separate sets for English and German:
  • Add up to 10 questions per language
  • Keep them short (under 40 characters)
  • Focus on your most common customer queries

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Multi-language support

The widget automatically detects the visitor’s browser language and shows content in the matching language (English or German). This applies to:
  • Greeting messages
  • Quick question suggestions
  • Delayed messages
  • Human handover labels
  • UI elements
See multi-language for details on how language detection works.

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Domain whitelist

Restrict where your widget can load by specifying allowed domains. This prevents unauthorized use of your agent on other websites.
If no domains are whitelisted, the widget will load on any site that has your embed code.

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Page visibility

Control which pages show the widget using URL patterns:
  • Show on pages — only display the widget on matching URLs
  • Hide on pages — hide the widget on matching URLs

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Branding

  • Free and Pro plans include “Powered by InboxMate” branding
  • Business and Enterprise can remove branding
  • Business and Enterprise support full white-label (custom branding)