Widget customization

The chat widget is what your visitors interact with. Customize it to feel native to your website.

Appearance

Setting	Description
Brand color	Primary color used for the chat header, send button, and widget trigger
Theme	Light, dark, or auto (follows the visitor’s system preference)
Button icon	Choose from presets (message circle, chat, help, support, bubble) or upload your own
Button shape	Round or square trigger button
Button animation	Default, bounce, slide, fade, or none
Position	Bottom-left or bottom-right of the screen

You can upload your own icon for the widget trigger button:

Go to My AI Agent in the sidebar, click your agent, then open the Widget tab
Under Button icon, select Custom
Upload your image (PNG or SVG recommended)

The icon is stored securely and served from InboxMate’s CDN.

Greeting message — shown when the widget opens (supports EN and DE)
Presence indicator — shows an online status dot on the widget trigger
Delayed messages — timed messages that appear to engage visitors who haven’t opened the chat yet (supports multi-language)

Predefined questions shown as clickable chips when the chat opens. Configure separate sets for English and German:

The widget automatically detects the visitor’s browser language and shows content in the matching language (English or German). This applies to:

See multi-language for details on how language detection works.

Restrict where your widget can load by specifying allowed domains. This prevents unauthorized use of your agent on other websites.

example.com
www.example.com
shop.example.com

If no domains are whitelisted, the widget will load on any site that has your embed code.

Control which pages show the widget using URL patterns: