Email integration

Documentation Index

Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt

Use this file to discover all available pages before exploring further.

Connect your support email addresses to InboxMate. Incoming emails appear in your inbox alongside chat conversations.

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Connection options

InboxMate offers two ways to connect an inbox. Pick whichever fits the mailbox:

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Option 1 — Connect Outlook (recommended for Microsoft / Outlook.com)

One-click OAuth. We connect directly to the mailbox via Microsoft Graph.

1. Open the agent → E-Mail Integration tab
2. Click Mit Outlook verbinden (Connect with Outlook)
3. Sign in with the Microsoft account and approve the requested permissions
4. New mail starts syncing within ~2 minutes; click Jetzt synchronisieren to pull immediately

What this unlocks beyond the forwarding path:

• Actions mirror in the source mailbox — when a categorizer archives a thread, the message is moved to your Outlook Archive folder. When it applies a category label, it shows up as a coloured Outlook category on the message.
• Send from your actual address — replies sent from InboxMate go through the customer’s Outlook account and land in their Sent folder, not from a forwarding alias.
• Multiple accounts per agent — connect more than one Outlook account to the same agent.

Works with both Microsoft 365 work accounts and personal Outlook.com / Hotmail accounts.

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Option 2 — Email forwarding (any provider)

For Gmail, IONOS, FastMail, or anything that supports a forwarding rule.

1. Open the agent → E-Mail Integration tab
2. Fill in your support email address and a display name
3. Copy the generated *@mail.inboxmate.psquared.dev forwarding address
4. In your email provider’s settings, set up forwarding to that address

With forwarding, InboxMate sees a copy of every email but cannot reach back into the original mailbox. Categorizer actions like Archivieren update the conversation inside InboxMate only — the original stays untouched in your inbox. The activity log shows a chip (“nur InboxMate”) so operators know the scope.

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AI email features

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AI email drafts (all plans)

InboxMate analyzes incoming emails and drafts reply suggestions based on your knowledge base. You can review, edit, and send these drafts — or write your own response from scratch. Email drafts are included on every plan.

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Categorizers (Pro+)

On Pro and Business plans, InboxMate sorts every incoming email into one of your configured categories and runs actions per category — archive, create ticket, notify, webhook, or AI reply. See Categorizers for the full configuration guide.

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AI auto-reply (Business only)

Business plans can configure the Mit KI antworten action on a category in auto mode. The AI sends replies directly without manual review, using your knowledge base and agent personality. On Pro it runs in suggest mode (pre-generated drafts an operator approves).

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Email limits by plan

The limit applies regardless of which connection type you pick — forwarding and Outlook connections both count as one inbox.

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Disconnecting

On the agent’s E-Mail Integration tab, click Trennen next to any Outlook connection to revoke our access. We delete the stored OAuth refresh token immediately and the connection stops syncing on the next cron tick. Existing categorizations, threads, and chat history stay in InboxMate; only the link to the live mailbox is removed.