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Email integration brings your support inbox into InboxMate. Incoming emails appear alongside chat conversations, and the AI drafts responses based on your knowledge base. For setup instructions and plan limits, see email integration.

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How it works

  1. Customer sends an email to your connected support address
  2. The email appears in your InboxMate inbox
  3. AI analyzes the message and drafts a response
  4. You review, edit if needed, and send

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Use cases

  • Customer support — answer product questions, handle returns, provide shipping info
  • Sales inquiries — respond to pricing and availability questions
  • General inquiries — route and respond to contact form submissions