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The agent detail page is where you define who your agent is and how it behaves. Settings are split across tabs at the top of the page.

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The tabs

Which tabs appear follows the agent’s data, not its type: a whitelisted domain or a website makes it a widget agent, a bound mailbox makes it an email agent. A widget-only agent therefore shows seven tabs and no Email tab. When the window is too narrow for all of them, the trailing ones collapse into a Mehr menu — that is an overflow, not a tab of its own.
Setup tab

The Setup tab: identity and instructions on the left, knowledge and tools on the right. Saving happens top right.

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The Setup tab, card by card

The name is edited in the page header via Agent-Name bearbeiten.
The Mit KI bauen button bottom-right opens an in-app assistant that knows the agent and can edit any of these settings through a conversation. See Builder assistant.

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System prompt

The system prompt is a set of instructions your agent follows in every conversation. See best practices for writing tips.
Do not put example sentences in the instructions. They become a template: write “open with something like: Happy to help” and the agent will eventually glue that line under every message. Describe the intent instead.

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Quick replies

Quick replies are the clickable cards below the greeting. They are the most common way into a conversation — most visitors click rather than type.
  • Three to four cards is enough; more pushes the conversation off screen
  • Write from the visitor’s point of view: “Which bag suits me?”, not “Product advice”
  • Review them after any larger change to your range — stale cards are obvious to visitors

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Saving

Changes are taken over with Änderungen speichern in the header. Instructions and knowledge are then live immediately; everything else needs a Veröffentlichen click as well.
The form holds a copy of the configuration from the moment you opened it. If the agent was changed elsewhere meanwhile, your save overwrites that change. Reload the page before saving when someone else has been working on it.

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Handover & notifications

Notifications are configured per person under Einstellungen → Benachrichtigungen, not per agent. See Human handover.