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The settings page is where you define who your agent is and how it behaves.

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General settings

SettingDescription
NameDisplay name shown in the chat widget header
System promptInstructions that define the agent’s personality, knowledge boundaries, and response style
Greeting messageFirst message visitors see when they open the chat
LanguagePrimary language for responses (supports EN and DE)

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System prompt

The system prompt is a set of instructions your agent follows in every conversation. See best practices for writing tips. 
You are the customer support agent for [Company Name]. You help
visitors with questions about [topics]. Be [tone]. When you don't
know the answer, [fallback behavior].
Changes to settings are saved as a draft. Click Publish to make them live.

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Quick questions

Quick questions appear as clickable suggestion chips in the chat widget. You can configure separate sets for English and German.
  • Add up to 4 quick questions per language
  • Keep them short (under 40 characters)
  • Focus on your most common customer queries