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Documentation Index

Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt

Use this file to discover all available pages before exploring further.

The settings page is where you define who your agent is and how it behaves.

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General settings

SettingDescription
NameDisplay name shown in the chat widget header
System promptInstructions that define the agent’s personality, knowledge boundaries, and response style
Greeting messageFirst message visitors see when they open the chat
LanguagePrimary language for responses (supports EN and DE)

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System prompt

The system prompt is a set of instructions your agent follows in every conversation. See best practices for writing tips. 
You are the customer support agent for [Company Name]. You help
visitors with questions about [topics]. Be [tone]. When you don't
know the answer, [fallback behavior].
Changes are saved and take effect immediately.

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Quick questions

Quick questions appear as clickable suggestion chips in the chat widget. You can configure separate sets for English and German.
  • Add up to 10 quick questions per language
  • Keep them short (under 40 characters)
  • Focus on your most common customer queries

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Handover & notifications

Each agent has its own notification settings, found under Mitarbeiter-Übergabe (Handover) in the agent’s sidebar.

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Recipients

Pick one or more team members from your workspace as recipients. Notification emails are sent in each recipient’s selected language, so a mixed EN/DE team gets the right copy automatically. The legacy single-email field is shown as a fallback if the prior recipient is no longer on the workspace.

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Per-event toggles

ToggleFires when
Benachrichtigung bei jeder ersten NachrichtA visitor sends their first message in a chat
Benachrichtigung bei jeder NachrichtA visitor sends any message
Dringende BenachrichtigungenThe agent decides a situation is urgent based on its prompt
Zusammenfassung bei inaktivem ChatA chat has no new visitor message for 30 minutes (one summary per chat)
The inactive-chat summary uses an AI-generated recap of the conversation and includes any contact details the visitor shared, so you can follow up without re-reading the transcript.