Using the widget preview
- Go to My AI Agent in the sidebar, then click your agent
- Open the Widget tab
- Type messages as if you were a customer
- The agent responds using its current configuration
What to test
- Common questions — verify the agent gives accurate, helpful answers
- Edge cases — ask questions outside its knowledge to check fallback behavior
- Tone — confirm the agent matches your desired communication style
- Quick questions — verify the suggested questions work as expected
Instructions and knowledge take effect immediately, including mid-conversation from the next message. Everything else — appearance, greeting, quick replies, branding — reaches visitors only after a republish.