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Documentation Index

Fetch the complete documentation index at: https://docs.inboxmate.psquared.dev/llms.txt

Use this file to discover all available pages before exploring further.

InboxMate keeps you informed when things happen in your workspace: tickets change, chats start, scheduled tasks finish. Notifications are opt-in per user and per event, so you only hear about what matters to you.

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How notifications work

When something happens that might need attention, InboxMate emits an event. Each event can reach you through three channels:
  • In-app — a bell-icon notification inside the app
  • Email — delivered to your account email
  • Webhook — HTTP POST to an endpoint you control (see Webhooks)
You choose the channels per event under Settings > Notifications.

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Available events

EventWhat it means
Ticket createdA new ticket is created in your workspace
Ticket assigned to meA ticket is assigned to you personally
Ticket commentedSomeone comments on a ticket you watch or own
Ticket status changedA ticket moves to a new status
Ticket deadline approachingA ticket deadline is within 7, 3, or 1 day
Chat startedA visitor starts a new chat with one of your agents
Chat human handoverA chat asks to talk to a human
Email receivedA new inbound email arrives
Scheduled task completedAn automation finished successfully
Scheduled task failedAn automation failed and needs attention
New contact from website widgetA website visitor submitted their contact details through the chat widget.
New contact from inbound emailA new contact was created automatically from an incoming email.
Defaults are tuned so you get email for things that need your action (assignments, handover requests, failures) and in-app for things that are nice to know (comments, new chats).

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Changing your preferences

  1. Open Settings > Notifications.
  2. For each event, toggle In-app and/or Email.
  3. Changes save immediately.
Preferences are per user — your teammates have their own settings.

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Language

Emails are sent in the language you selected in the app (English or German). Change the language from the language switcher in the top-right of the app; your next email will use the new language.

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Delivery log

Every notification — in-app, email, or webhook — is recorded for 30 days. Admins can see the log per webhook under Settings > Webhooks > the webhook’s detail page. Failed deliveries can be replayed from there.

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Turning off notifications for a while

There is no global “mute” switch yet. To pause notifications from an event, open Settings > Notifications and disable both channels for that event. Re-enable when you’re ready.