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InboxMate keeps you informed when things happen in your workspace: tickets change, chats start, scheduled tasks finish. Notifications are opt-in per user and per event, so you only hear about what matters to you.

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How notifications work

When something happens that might need attention, InboxMate emits an event. Each event can reach you through three channels:
  • In-app — a bell-icon notification inside the app
  • Email — delivered to your account email
  • Webhook — HTTP POST to an endpoint you control (see Webhooks)
You choose the channels per event under Settings > Notifications.
These are your personal, workspace-wide notification preferences. To ping a Slack or Teams channel when a specific email category matches, use the Benachrichtigung senden action inside a categorizer instead — it has its own in-app / email / Slack-Teams-webhook channels per category. See Categorizers → Notifications.

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Available events

Defaults are tuned so you get email for things that need your action (assignments, handover requests, failures) and in-app for things that are nice to know (comments, new chats).

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Changing your preferences

  1. Open Settings > Notifications.
  2. For each event, toggle In-app and/or Email.
  3. Changes save immediately.
Preferences are per user — your teammates have their own settings.

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Language

Emails are sent in the language you selected in the app (English or German). Change the language from the language switcher in the top-right of the app; your next email will use the new language.

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Delivery log

Every notification — in-app, email, or webhook — is recorded for 30 days. Admins can see the log per webhook under Settings > Webhooks > the webhook’s detail page. Failed deliveries can be replayed from there.

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Turning off notifications for a while

There is no global “mute” switch yet. To pause notifications from an event, open Settings > Notifications and disable both channels for that event. Re-enable when you’re ready.