Your chatbot is already running on your website. There is nothing to create.
Do not create a new agent. You would end up with two, and the new one would be empty.
Finding your chatbot
Sign in at app.psquared.dev
Click Meine Agenten in the left menu
Click your agent — it carries the name of your shop
At the top you see a row of tabs. You need three of them.
The app menu on the left, your agent's tabs on top, Save and Publish top right.
What you can change yourself
Greeting — the first line in the chat windowQuick replies — the clickable cards below itKnowledge — your opening hours, prices, shipping rulesInstructions — how the chatbot speaks and what it must not sayColour and icon
Instructions and knowledge take effect immediately. Appearance needs one extra click — see Deploy .
What you should leave alone Do not touch these three. If they are wrong, your chatbot disappears from the website.
Whitelisted domains in the Veröffentlichen tabPage visibility in the Veröffentlichen tabThe embed code in your shop
If something needs changing there, tell the agency that set the chatbot up. You cannot break anything Every change is recorded in the Verlauf tab with date and name. The most recent change per field can be reverted with one click. See History & revert .
Seven words that keep coming up When you are stuck Contact your agency if the chatbot no longer appears on the website, or does not answer at all.
Contact psquared at office@psquared.dev if the chatbot answers but the answers are wrong — or if you cannot find a setting.
Include the visitor’s question, the chatbot’s answer and the time. That is enough for us to find the conversation.
