Contact your agency if the chatbot no longer appears on the website, or does not answer at all.Contact psquared at office@psquared.dev if the chatbot answers but the answers are wrong — or if you cannot find a setting.
Include the visitor’s question, the chatbot’s answer and the time. That is enough for us to find the conversation.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"InboxMate","colors":{"primary":"#10b981","light":"#34d399","dark":"#059669"},"logo":{"light":"https://mintcdn.com/psquaredgmbh/RNtwZiOHEvb-4FxL/logo/light.svg?fit=max\u0026auto=format\u0026n=RNtwZiOHEvb-4FxL\u0026q=85\u0026s=fbfbdd919720f1f61a1d101c73f4498d","dark":"https://mintcdn.com/psquaredgmbh/RNtwZiOHEvb-4FxL/logo/dark.svg?fit=max\u0026auto=format\u0026n=RNtwZiOHEvb-4FxL\u0026q=85\u0026s=988f0de985f020d0dc5b17aa0e5755c5"},"favicon":"https://mintcdn.com/psquaredgmbh/j70FiyKyGU29GZRA/favicon.svg?fit=max\u0026auto=format\u0026n=j70FiyKyGU29GZRA\u0026q=85\u0026s=5adfc40906999b0dfb925339fec29d5d","navbar":{"links":[{"href":"https://app.psquared.dev","label":"Log in"}],"primary":{"type":"button","label":"Start free trial","href":"https://app.psquared.dev"}},"footer":{"socials":{"x":"https://x.com/OnePromptMagic","website":"https://psquared.dev"}},"seo":{"indexing":"navigable"},"contextual":{"options":["copy","view","claude","chatgpt"],"display":"header"},"styling":{"latex":false},"navigation":{"global":{"anchors":[{"anchor":"Website","icon":"globe","href":"https://inboxmate.psquared.dev"}]},"languages":[{"language":"de","default":true,"href":"de/getting-started/introduction"},{"language":"en","href":"getting-started/introduction"}]}},"deployment":{"deploymentMetadataValue":{"subdomain":"psquaredgmbh","hasAudioNarration":false,"actualSubdomain":"psquaredgmbh","customDomains":["docs.inboxmate.psquared.dev"],"gitSource":{"type":"github","owner":"psquared-development","repo":"docs","deployBranch":"main","isPrivate":true,"contentDirectory":"","mountPath":"","label":""},"chroma":{"liveDeploymentHistoryId":"6adfa142684441ca13f85dee","collectionId":"6f6cde83-f974-4ee4-8418-bfc62dbcfadc","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6adfa142684441ca13f85dee"},"entitlements":{},"buildId":"6adfa142684441ca13f85dee","clientVersion":"0.0.4067","searchFilterCounts":[{"language":"en","tag":"User guide","count":38},{"language":"de","tag":"Handbuch","count":38},{"language":"en","tag":"Chatbot","count":15},{"language":"de","tag":"Chatbot","count":15},{"language":"en","tag":"API reference","count":14},{"language":"de","tag":"Postfach","count":14},{"language":"en","tag":"Inbox","count":12},{"language":"en","tag":"Workspace","count":9},{"language":"de","tag":"Arbeitsbereich","count":9},{"language":"en","tag":"Developer guide","count":8},{"language":"de","tag":"Erste Schritte","count":8},{"language":"en","tag":"Getting started","count":6},{"language":"en","tag":"Integrations","count":2}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"user-guide/chatbot/inherited","slug":"/user-guide/chatbot/inherited","pageMetadata":{"title":"Your chatbot is already set up","description":"What is already done, what you can change yourself, and what you should leave alone.","href":"/user-guide/chatbot/inherited"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"What is already done, what you can change yourself, and what you should leave alone.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,ol:`ol`,p:`p`,strong:`strong`,tbody:`tbody`,td:`td`,th:`th`,thead:`thead`,tr:`tr`,ul:`ul`,..._provideComponents(),...props.components},{Frame,Heading,OptimizedImage,Table,Tip,Warning}=_components;if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedImage)_missingMdxReference(`OptimizedImage`,true);if(!Table)_missingMdxReference(`Table`,true);if(!Tip)_missingMdxReference(`Tip`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(_components.p,{children:`Your chatbot is already running on your website. There is nothing to create.`}),`\n`,_jsx(Warning,{children:_jsxs(_components.p,{children:[`Do `,_jsx(_components.strong,{children:`not`}),` create a new agent. You would end up with two, and the new one would be empty.`]})}),`\n`,_jsx(Heading,{level:`2`,id:`finding-your-chatbot`,children:`Finding your chatbot`}),`\n`,_jsxs(_components.ol,{children:[`\n`,_jsxs(_components.li,{children:[`Sign in at `,_jsx(_components.a,{href:`https://app.psquared.dev`,children:`app.psquared.dev`})]}),`\n`,_jsxs(_components.li,{children:[`Click `,_jsx(_components.strong,{children:`Meine Agenten`}),` in the left menu`]}),`\n`,_jsx(_components.li,{children:`Click your agent — it carries the name of your shop`}),`\n`]}),`\n`,_jsx(_components.p,{children:`At the top you see a row of tabs. You need three of them.`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Tab`}),_jsx(_components.th,{children:`What you need it for`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Setup`})}),_jsx(_components.td,{children:`What the chatbot knows and how it answers`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Widget`})}),_jsx(_components.td,{children:`How it looks. Switch on the preview at the bottom to try it`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Konversationen`})}),_jsx(_components.td,{children:`What visitors actually asked`})]})]})]}),`\n`,_jsx(Frame,{caption:`The app menu on the left, your agent's tabs on top, Save and Publish top right.`,children:_jsx(OptimizedImage,{src:`https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=5feedd2f95c9f5e4d5422971fcd753bd`,alt:`Agent page with app menu and tabs`,\"data-og-width\":`3360`,width:`3360`,\"data-og-height\":`2000`,height:`2000`,\"data-path\":`images/chatbot/agent-uebersicht.png`,\"data-optimize\":`true`,\"data-opv\":`3`,srcset:`https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=280\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=66480258b9383ea6f879de21b250b93a 280w, https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=560\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=43fe88376d647dba6d26c78c43b15da7 560w, https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=840\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=84d74a403138b28e9d9709fb287d59b0 840w, https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=1100\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=4684690b7af1192ca0f1d651b0067dfb 1100w, https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=1650\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=03bdd736bf73869df744f9df36f8f7f5 1650w, https://mintcdn.com/psquaredgmbh/c038_eE0cAUVi0aD/images/chatbot/agent-uebersicht.png?w=2500\u0026fit=max\u0026auto=format\u0026n=c038_eE0cAUVi0aD\u0026q=85\u0026s=43f2e3f820f8f6a4b49096efe89a69f0 2500w`})}),`\n`,_jsx(Heading,{level:`2`,id:`what-you-can-change-yourself`,children:`What you can change yourself`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Greeting`}),` — the first line in the chat window`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Quick replies`}),` — the clickable cards below it`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Knowledge`}),` — your opening hours, prices, shipping rules`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Instructions`}),` — how the chatbot speaks and what it must not say`]}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Colour and icon`})}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`Instructions and knowledge take effect immediately. Appearance needs one extra click — see `,_jsx(_components.a,{href:`/user-guide/chatbot/deploy`,children:`Deploy`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`what-you-should-leave-alone`,children:`What you should leave alone`}),`\n`,_jsxs(Warning,{children:[_jsx(_components.p,{children:`Do not touch these three. If they are wrong, your chatbot disappears from the website.`}),_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Whitelisted domains`}),` in the `,_jsx(_components.strong,{children:`Veröffentlichen`}),` tab`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Page visibility`}),` in the `,_jsx(_components.strong,{children:`Veröffentlichen`}),` tab`]}),`\n`,_jsxs(_components.li,{children:[`The `,_jsx(_components.strong,{children:`embed code`}),` in your shop`]}),`\n`]}),_jsx(_components.p,{children:`If something needs changing there, tell the agency that set the chatbot up.`})]}),`\n`,_jsx(Heading,{level:`2`,id:`you-cannot-break-anything`,children:`You cannot break anything`}),`\n`,_jsxs(_components.p,{children:[`Every change is recorded in the `,_jsx(_components.strong,{children:`Verlauf`}),` tab with date and name. The most recent change per field can be reverted with one click. See `,_jsx(_components.a,{href:`/user-guide/chatbot/history`,children:`History \u0026 revert`}),`.`]}),`\n`,_jsx(Heading,{level:`2`,id:`seven-words-that-keep-coming-up`,children:`Seven words that keep coming up`}),`\n`,_jsxs(Table,{children:[_jsx(_components.thead,{children:_jsxs(_components.tr,{children:[_jsx(_components.th,{children:`Word`}),_jsx(_components.th,{children:`Meaning`})]})}),_jsxs(_components.tbody,{children:[_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Agent`})}),_jsx(_components.td,{children:`Your chatbot. An account can hold several; you have one`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.strong,{children:`Anweisungen`}),` (instructions)`]}),_jsx(_components.td,{children:`The text that decides how the chatbot speaks and what it must not say`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.strong,{children:`Wissen`}),` (knowledge)`]}),_jsx(_components.td,{children:`Your facts: opening hours, shipping, products. It answers from these only`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Wissenseintrag`})}),_jsx(_components.td,{children:`A single text in the knowledge base, with a title`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.strong,{children:`Schnellantwort`}),` (quick reply)`]}),_jsx(_components.td,{children:`A clickable card below the greeting`})]}),_jsxs(_components.tr,{children:[_jsx(_components.td,{children:_jsx(_components.strong,{children:`Widget`})}),_jsx(_components.td,{children:`The chat window on your website`})]}),_jsxs(_components.tr,{children:[_jsxs(_components.td,{children:[_jsx(_components.strong,{children:`Veröffentlichen`}),` (publish)`]}),_jsx(_components.td,{children:`The click that pushes an appearance change to your website`})]})]})]}),`\n`,_jsx(Heading,{level:`2`,id:`when-you-are-stuck`,children:`When you are stuck`}),`\n`,_jsxs(_components.p,{children:[`Contact `,_jsx(_components.strong,{children:`your agency`}),` if the chatbot no longer appears on the website, or does not answer at all.`]}),`\n`,_jsxs(_components.p,{children:[`Contact `,_jsx(_components.strong,{children:`psquared`}),` at `,_jsx(_components.a,{href:`mailto:office@psquared.dev`,children:`office@psquared.dev`}),` if the chatbot answers but the answers are wrong — or if you cannot find a setting.`]}),`\n`,_jsx(Tip,{children:_jsx(_components.p,{children:`Include the visitor’s question, the chatbot’s answer and the time. That is enough for us to find the conversation.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Your chatbot is already set up","description":"What is already done, what you can change yourself, and what you should leave alone.","href":"/user-guide/chatbot/inherited"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Finding your chatbot","slug":"finding-your-chatbot","depth":2,"children":[]},{"title":"What you can change yourself","slug":"what-you-can-change-yourself","depth":2,"children":[]},{"title":"What you should leave alone","slug":"what-you-should-leave-alone","depth":2,"children":[]},{"title":"You cannot break anything","slug":"you-cannot-break-anything","depth":2,"children":[]},{"title":"Seven words that keep coming up","slug":"seven-words-that-keep-coming-up","depth":2,"children":[]},{"title":"When you are stuck","slug":"when-you-are-stuck","depth":2,"children":[]}],"codeExamples":{}},"jsLinks":["/_mintlify/custom/psquaredgmbh/8cd8646e88023c7f/chatbot.js"],"subdomain":"psquaredgmbh","siteName":"InboxMate","title":"Your chatbot is already set up - InboxMate","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{"de":{"href":"/de/getting-started/introduction","matchLevel":4},"en":{"href":"/user-guide/chatbot/inherited","matchLevel":0}}},"lastModified":"2026-09-17T13:55:19.394Z","originalFileLocation":"user-guide/chatbot/inherited.mdx","locale":"en"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"What is already done, what you can change yourself, and what you should leave alone.\">\u003cmeta data-mint-head name=\"application-name\" content=\"InboxMate\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Your chatbot is already set up - InboxMate\">\u003cmeta data-mint-head property=\"og:description\" content=\"What is already done, what you can change yourself, and what you should leave alone.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"InboxMate\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://psquaredgmbh.mintlify.app/_mintlify/api/og/v2?division=Chatbot\u0026amp;title=Your+chatbot+is+already+set+up\u0026amp;description=What+is+already+done%2C+what+you+can+change+yourself%2C+and+what+you+should+leave+alone.\u0026amp;theme=c5d9f49a0a04ffd807fcf02f\u0026amp;signature=e5f066ef8cc7790a921944351e91c5d3e4f8c8dc485cfa88c45261d303919868\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Your chatbot is already set up - InboxMate\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"What is already done, what you can change yourself, and what you should leave alone.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://psquaredgmbh.mintlify.app/_mintlify/api/og/v2?division=Chatbot\u0026amp;title=Your+chatbot+is+already+set+up\u0026amp;description=What+is+already+done%2C+what+you+can+change+yourself%2C+and+what+you+should+leave+alone.\u0026amp;theme=c5d9f49a0a04ffd807fcf02f\u0026amp;signature=e5f066ef8cc7790a921944351e91c5d3e4f8c8dc485cfa88c45261d303919868\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/psquaredgmbh/Q-ARANsxYDd2WW_X/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"InboxMate\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#10b981\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/user-guide/chatbot/inherited.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.inboxmate.psquared.dev/#organization\",\"name\":\"InboxMate\",\"url\":\"https://docs.inboxmate.psquared.dev\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/psquaredgmbh/RNtwZiOHEvb-4FxL/logo/light.svg?fit=max\u0026auto=format\u0026n=RNtwZiOHEvb-4FxL\u0026q=85\u0026s=fbfbdd919720f1f61a1d101c73f4498d\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.inboxmate.psquared.dev#website\",\"name\":\"InboxMate\",\"url\":\"https://docs.inboxmate.psquared.dev\",\"publisher\":{\"@id\":\"https://docs.inboxmate.psquared.dev/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited#webpage\",\"url\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited\",\"name\":\"Your chatbot is already set up\",\"description\":\"What is already done, what you can change yourself, and what you should leave alone.\",\"dateModified\":\"2026-09-17T13:55:19.394Z\",\"isPartOf\":{\"@id\":\"https://docs.inboxmate.psquared.dev#website\"},\"breadcrumb\":{\"@id\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"InboxMate\",\"item\":\"https://docs.inboxmate.psquared.dev\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Your chatbot is already set up\",\"item\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited#article\",\"headline\":\"Your chatbot is already set up\",\"name\":\"Your chatbot is already set up\",\"description\":\"What is already done, what you can change yourself, and what you should leave alone.\",\"url\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited\",\"mainEntityOfPage\":{\"@id\":\"https://docs.inboxmate.psquared.dev/user-guide/chatbot/inherited#webpage\"},\"dateModified\":\"2026-09-17T13:55:19.394Z\",\"publisher\":{\"@id\":\"https://docs.inboxmate.psquared.dev/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.inboxmate.psquared.dev#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"InboxMate\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"InboxMate","nav":{"global":{"anchors":[{"anchor":"Website","icon":"globe","href":"https://inboxmate.psquared.dev"}]},"languages":[{"language":"de","default":true,"pages":[{"title":"de","href":"/de/getting-started/introduction"}]},{"language":"en","tabs":[{"tab":"Getting started","pages":[{"title":"Getting started","href":"/getting-started/introduction"}]},{"tab":"User guide","groups":[{"group":"Inbox","pages":[{"title":"Inbox overview","href":"/user-guide/inbox/overview"},{"title":"Email integration","href":"/user-guide/inbox/email-integration"},{"title":"Categorizing your inbox","href":"/user-guide/inbox/categorize-onboarding"},{"title":"Decisions queue","href":"/user-guide/inbox/decisions"},{"title":"KI-Reife — the road to autopilot","href":"/user-guide/inbox/ai-maturity"},{"title":"Learning from your edits","href":"/user-guide/inbox/learning"},{"title":"Categorizers","href":"/user-guide/inbox/categorizers"},{"title":"The flow editor","href":"/user-guide/inbox/flow-editor"},{"title":"Conditions \u0026 branches","href":"/user-guide/inbox/conditions-branches"},{"title":"System Visualisierung","href":"/user-guide/inbox/system-visualization"},{"title":"Documents (Beta)","href":"/user-guide/inbox/documents"},{"title":"Contacts","tag":"PRO","href":"/user-guide/inbox/contacts"}]},{"group":"Workspace","pages":[{"title":"My profile","href":"/user-guide/workspace/profile"},{"title":"Workspace settings","href":"/user-guide/workspace/settings"},{"title":"AI models \u0026 EU data","href":"/user-guide/workspace/ai-models"},{"title":"Team management","href":"/user-guide/workspace/team-management"},{"title":"Permissions","href":"/user-guide/workspace/permissions"},{"title":"Data export \u0026 audit log","href":"/user-guide/workspace/data-export-audit"},{"title":"Notifications","href":"/user-guide/workspace/notifications"},{"title":"Mobile app","href":"/user-guide/workspace/mobile-app"},{"title":"Usage and billing","href":"/user-guide/workspace/usage-and-billing"}]},{"group":"Integrations","pages":[{"title":"Integrations overview","href":"/user-guide/integrations/overview"},{"title":"Email","description":"Connect support email addresses to InboxMate for AI-assisted email responses.","href":"/user-guide/integrations/email"}]},{"group":"Chatbot","pages":[{"title":"Your chatbot is already set up","href":"/user-guide/chatbot/inherited"},{"title":"When the chatbot answers badly","description":"The three most common failures and what to do about them.","href":"/user-guide/chatbot/troubleshooting"},{"title":"Widget preview","href":"/user-guide/chatbot/playground"},{"title":"Agent settings","href":"/user-guide/chatbot/settings"},{"title":"Data sources","href":"/user-guide/chatbot/data-sources"},{"title":"Analytics","href":"/user-guide/chatbot/analytics"},{"title":"Builder assistant","href":"/user-guide/chatbot/builder-assistant"},{"title":"Widget customization","href":"/user-guide/chatbot/widget-customization"},{"title":"Human handover","href":"/user-guide/chatbot/handover"},{"title":"Tools \u0026 Integrations","href":"/user-guide/chatbot/tools"},{"title":"History \u0026 revert","href":"/user-guide/chatbot/history"},{"title":"Multi-language support","href":"/user-guide/chatbot/multi-language"},{"title":"Departments","href":"/user-guide/chatbot/departments"},{"title":"Deploy","href":"/user-guide/chatbot/deploy"},{"title":"Chatbot overview","href":"/user-guide/chatbot/overview"}]}]},{"tab":"Developer guide","pages":[{"title":"Developer guide","href":"/developer-guide/overview"}]},{"tab":"API reference","pages":[{"title":"API reference","href":"/api-reference/overview"}]}]}]},"basePath":"","title":"Your chatbot is already set up - InboxMate","buildId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","deploymentId":"dpl_9VVk5y1P8k1ATeJguVngy9Q3cmbD","dynamics":["07c022d89b","a74be98ba7"],"chunks":["Frame-BdiBGm0H.js","DynamicMarkdown-CbqEDjbV.js","zoom-image-lightbox-CvtNkYOX.js","lightbox-handle-r17bVUz3.js"]}