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The chatbot is an agent that appears as a chat window on your website. You set it up under Meine Agenten and then add one line of code to your site.
Changes are taken over with Änderungen speichern. After that, instructions and knowledge take effect immediately — the agent re-reads them on every message.Everything else lives in the published configuration file and takes effect only after clicking Veröffentlichen in the header.

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The main menu

Mehr holds sharing, visualisation, tickets, contacts, documents and usage & billing. Billing lives here, not under settings.

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The agent tabs

If you use InboxMate as a chatbot only, the Email tab is missing. It appears once a mailbox is bound to the agent — or if the agent was created as an email agent.

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What the chatbot can show in a conversation

Besides text, the agent can display cards. They come from tools and appear inline:
If the agent’s own origin is configured for card links, a visitor who opens a product or page card stays on your website and the chat continues once the new page has loaded. That setting is separate from the whitelisted domains and is configured by us.

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AI disclosure

The chat window’s footer states that an AI is answering. The EU AI Act requires this for systems that talk to people. It cannot be removed through the branding setting; it stays even when you hide “Powered by InboxMate”.