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First: read the conversation

Open Konversationen and find the exchange. Read the visitor’s question and the answer. Change nothing before you have.

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It quotes a price that does not exist

The most common failure. It also likes to invent delivery times and minimum quantities.
1

Open the instructions

Setup tab, Anweisungen field.
2

Put this at the very top

3

Save

Änderungen speichern, top right.
4

Check

Widget tab, ask the same question again.
This takes effect immediately. No republish needed.

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It does not know something

A knowledge entry is missing. Create one under Wissen — one entry per topic, with a title that reads like the visitor’s question. Good: “How long does delivery take?” Bad: “General information”

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It writes too much, or asks five questions at once

Add to the instructions:
If that does not help, it is the model. A cheap model follows strict rules less reliably. See AI models.

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It lists products as text

Products should appear as cards with an image and a button. If they do not, the rule is missing:

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It talks about things you do not offer

Usually the cause is not in the instructions but in the knowledge. Search there for the term. Knowledge texts containing behaviour — “first ask for the quantity” — turn the chatbot into something your instructions never intended. Knowledge holds facts. Instructions hold behaviour.

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Checking whether your change worked

1

Save

Änderungen speichern, top right. Without that click nothing changed.
2

Test in the preview

Widget tab. Ask the same question again. A running conversation picks up new instructions from the next message onwards.
3

Test on the website

Only needed if you changed the appearance. Republish first in the Veröffentlichen tab, then reload the page.

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If none of it helps

The Verlauf tab shows every change with date and name. The most recent change per field can be reverted there. Still stuck? Write to office@psquared.dev with the visitor’s question, the chatbot’s answer and the time.